Shipping policy

From The Heart by DalanaB

Effective Date: October 16, 2026

Thank you for shopping with From The Heart by DalanaB! Every order is prepared with care, and we are committed to providing a smooth and reliable shipping experience.

Please review our shipping policy before placing your order.

1. Order Processing Times

Processing time refers to the time required to prepare, create, package, and fulfill an order before it is shipped.

Ready-Made & In-Stock Products

Ready-made, in-stock merchandise is typically processed within 1–3 business days.

Customized & Made-to-Order Products

Customized, personalized, and made-to-order merchandise is typically processed within 5–7 business days.

More elaborate custom orders, large quantities, or products requiring additional materials may take longer. Any anticipated extended processing times will be communicated to customers.

Business days exclude weekends and recognized holidays.

Processing times do not include shipping transit time.

2. Shipping Destinations

From The Heart by DalanaB currently ships within the United States only.

International shipping is not available at this time.

Local pickup is not currently offered. All online orders must be shipped.

3. Shipping Carriers & Rates

We primarily use USPS and UPS to deliver orders.

Shipping charges are calculated at checkout based on available shipping services, package information, and the delivery destination.

Applicable shipping charges will be displayed before the customer completes checkout.

4. Estimated Delivery Times

Shipping transit times vary depending on the carrier, selected shipping service, destination, and other circumstances beyond our control.

Estimated delivery dates provided at checkout or by the carrier are estimates and are not guaranteed unless expressly stated otherwise.

Customers should account for both processing time and shipping transit time when planning purchases for birthdays, holidays, special events, or other occasions.

5. Shipping Confirmation & Tracking

Once an order has been shipped, customers will receive an automatic shipping confirmation email through Shopify.

Tracking information will be included whenever available.

Customers may use their tracking number to monitor shipment progress through the applicable carrier.

Please allow time for the carrier to update tracking information after the package has been accepted.

6. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at fromtheheartbydalanab@gmail.com.

We will make reasonable efforts to update the address before shipment when possible.

Once an order has shipped, address changes cannot be guaranteed.

If a package is returned or requires reshipment due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply.

Any applicable reshipping charges will be communicated before the package is shipped again.

7. Delayed, Lost, or Missing Packages

Although we work to ship orders within our stated processing timelines, shipping delays may occur because of weather, carrier operations, holidays, or other circumstances beyond our control.

Delayed Packages

If your shipment is delayed, please review the tracking information provided by USPS or UPS.

If tracking has not updated for an extended period, please contact us for assistance.

Packages Confirmed Lost in Transit

If a package is confirmed lost in transit, we will review the circumstances and assist with the appropriate carrier investigation.

Depending on the circumstances, an appropriate resolution may include a replacement or refund.

Packages Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please check the delivery area, household members, and any available carrier delivery details.

We will review missing-package concerns individually and provide appropriate assistance and remedies consistent with applicable law.

8. Shipping Errors

If an order is shipped incorrectly because of an error made by From The Heart by DalanaB, please contact us promptly.

We will review the issue and arrange an appropriate correction or resolution.

Customers will not be responsible for additional shipping charges resulting from verified errors made by our business.

9. Contact Information

For shipping questions or assistance with your order, please contact:

From The Heart by DalanaB

Email: fromtheheartbydalanab@gmail.com

Website: https://fromtheheartbydalanab.com

We appreciate your patience, understanding, and support of our small business.

Made With Love. From The Heart. ♡

Nothing in this policy limits customer rights or remedies available under applicable law.